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COVID-19 TEST TURNAROUND TIME
  • Reports are usually received and mailed out to you about 36 hours after you were tested
  • Sometimes results come in sooner, sometimes later
  • We watch for incoming results from early morning until about midnight and sometimes into the night
  • We email results out to you as soon as we receive them
  • We keep a list of travellers' flight times including yours so we always know whose reports are most urgently needed
  • We contact the lab when a report seems to be delayed and flight time is 6-10 hours away
  • Check your spam email folder too for your report
  • You can check the bulletin on our home page for the progress of lab reports
  • Our swabs are couriered to the lab at 12.30 pm and 4 pm 
  • Please do not phone us to ask about your lab report. We cannot reply or call back. We will contact you if your report is delayed at the lab.
  • Please do not come to the clinic to inquire about your results. The staff there have no information and cannot obtain it. The best way to contact people who can help you is by sending an email to RiversideClinicTest.query@gmail.com.
  • We know how stressful these waits are for you. We have several people staffing the "back office" from early morning until late at night, all working to get your results to you as promptly as we can.
Testing clinics, including ours, cannot guarantee a specified time at which you will receive your report. Several factors play a role including how busy the lab is, errors in transcription of information and tests which have to be repeated for technical reasons or because of possible positivity. 

Please check the accuracy of name, address, date of birth and other demographic information on your report once you receive it. Notify us by email at RiversideTestReport@gmail.com  immediately if there is an error so that we can get it corrected quickly.