COVID TEST TURNAROUND TIME
FOR RAPID ANTIGEN TEST ...
Morning tests are usually reported to you by mid-afternoon, occasionally evening, of the same day. Afternoon tests are reported the same evening, occasionally as late as 11 pm.
Please check the accuracy of name, date of birth and other demographic information on your report once you receive it. Notify us by email at RiversideTestReport@gmail.com immediately if there is an error so that we can get it corrected quickly.
FOR PCR TEST...
Morning tests are usually reported to you by mid-afternoon, occasionally evening, of the same day. Afternoon tests are reported the same evening, occasionally as late as 11 pm.
Please check the accuracy of name, date of birth and other demographic information on your report once you receive it. Notify us by email at RiversideTestReport@gmail.com immediately if there is an error so that we can get it corrected quickly.
FOR PCR TEST...
- Reports are usually received 26 to 36 hours after you were tested.
- Sometimes results come in sooner, occasionally later
- We receive results from early morning until about midnight and email them out to you as soon as we receive them
- We keep a list of travellers' flight times including yours so we always know whose reports are most urgently needed
- Check your spam email folder too for your report
- You can check the bulletin on the main PCR page for the progress of lab reports
- Our swabs are couriered to the lab twice daily at 12.30 pm and 4 pm
- Please do not phone us nor the lab to ask about your report. The best way to contact us is by sending an email to RiversideClinicTest.query@gmail.com. We reply quickly well into the evening.
- We know how stressful these waits are for you. We have several people staffing the back office from early morning until late at night, all working to get your results to you as promptly as possible.
- Testing clinics, including ours, cannot guarantee a specified time at which you will receive your report. Several factors play a role including how busy the lab is, errors in transcription of information and tests which have to be repeated for technical reasons or because of possible positivity. We can say that for appointments booked two days before departure, none of our travellers has missed a flight in a long time due to a late-arriving lab report.
Check your lab report
Please check the accuracy of name, address, date of birth and other demographic information on your report once you receive it. Notify us by email at RiversideTestReport@gmail.com immediately if there is an error so that we can get it corrected quickly.
Please check the accuracy of name, address, date of birth and other demographic information on your report once you receive it. Notify us by email at RiversideTestReport@gmail.com immediately if there is an error so that we can get it corrected quickly.